Today’s review of HelloFood is by Marianne, a Dakar Eats reader. In case you haven’t seen the ads yet, HelloFood is a delivery service that works with 30+ popular restaurants around town, including Happy Days, Times Café, Eric Kayser, Saveurs d’Asie and more.
HelloFood has a variety of Dakar’s finest restaurants (but they are not just the most expensive ones) and new restaurants are added almost weekly. Availability depends on where you live. Some areas have almost all the restaurants available for delivery (Point E, Fann, Plâteau, so on).
On the site you’ll find the restaurant’s full menus, from the entrees to dessert and drinks, everything! Some restaurants have minimum order amount, but for most of them there’s no minimum and they have everything you can order from breakfast, lunch, dinner, snacks at work or at home. You just order what you want and confirm online and within seconds you will get a confirmation SMS with the estimated arrival time.
They start the deliveries at 11am and go to 10pm. Delivery fees range from 0Fcfa to 500 Fcfa, so not bad at all. Delivery speed usually sucks in Dakar. But so far so good – they did not go over the estimated time of delivery, so they really did their homework on that.
And the most important thing they have a live chat that’s available all the time anytime you are connected someone will greet you through the chat (customer service, right!).
You can always give them suggestions I already told them that it would be wonderful if we could pay online with a bank card and if they could also have an English version of the website and they did get back to me in a very efficient manner.
I love Mexican food, so the first time we ordered was from “The Sombrero” and everything was so spicy and tasty and so yummy I tried the “beignets de calamari”, the “fish burritos” and the “fondue de chocolat” and it was with skewered fruits and a warm fondue to dip it in it was great! And my husband tried the “nachos poulet” and we had some chicken wings for the kids and, as I already said, it was delicious!.
The second restaurant we tried wasn’t far from our home so delivery was like within minutes. The restaurant’s name is KISAKALA and they specialize in both Senegalese and international food and they have kind of a full-course menu bundle called the “KOOL BOX”.
What else to say? I am impressed, but I will not scream victory just yet. I know most of the time in Dakar the new things are the best, but once they have you they do nothing to keep you.
Has anyone tried HelloFood? What did you think? Thanks, Marianne!